Terms and Conditions

Zida is committed to helping patients maintain access to their treatment when replacement is needed.

For patients receiving the product through insurance, replacement items are processed in accordance with the patient’s insurance coverage, documentation requirements, and claim criteria in effect at the time of the request, which may include a new order prescription and updated supporting documentation.

For private-pay patients, replacement support is included when the account has been paid in full or the patient remains on an active payment plan in good standing.

If a patient experiences an issue with the device or garment, they should contact Zida for review. Based on the circumstances, Zida may offer troubleshooting, replacement of a component, or replacement of the product.